Job Description:

Job Description:

Responsibilities:

• Conduct data analyses and subsequently develop and implement reporting in partnership with the Business Intelligence team

• Partner with customer experience and IT teams to design and implement customer KPIs

• Develop insights that serve to inform decisions as directed by the Chief Client Officer

Requirements:

• 5-7 years of Business Analyst experience

• 5+ years’ experience in CRM and/or retail operations

• Strong understanding of KPIs/metrics/attributes related to direct-to-consumer data

• Familiarity with SQL e.g. writing queries to ensure attributes are correctly calculated

• Proficiency in requirements gathering and strong documentation skills

• Strong communication and interpersonal skills demonstrated through collaboration with cross-functional teams

• Committed to working in a fast-paced and highly-collaborative environment

• Previous reporting tools experience: MicroStrategy (preferred), Tableau, or Cognos

Pluses:

• Retail/Ecommerce Background

• Knowledge of customer master data management and data quality best practices

• Knowledge of relational databases