Incapsulate provides services from conception to delivery. We are a team of developers, designers, and analysts who are committed to helping businesses solve problems using state-of-the-art technology. We believe that the best results are achieved by people who are passionate about what they do and continually strive to be better - those are the people we hire.

Incapsulate is searching for a Senior Business Analyst to join our team in Boston, MA. You would be joining a group of skilled and passionate individuals working on a variety of interesting and challenging projects.

-Working with clients to understand their functional and technical requirements to engineer solutions.

-Work with Project Managers and other key stakeholders to develop and document requirements in clear, accurate, and meaningful, manner.

-Implementation of CRM projects and/or business applications based on Salesforce technologies.

-Perform analysis and research in support of requirements definition.

-Prepare documentation using tools such as Lucidchart, Word and Excel.

-Perform document groom and size User Stories in Agile Management platforms such as JIRA or Rally.

-Prepare documents such as: BRD, solution diagram, use case list, process flows, functional design, wireframe, user stories, object description, training materials, and guides.

-Aid in identifying and implementing process improvements.

-Perform various testing and QA functions as necessary.

-Assist or lead users acceptance testing, change management, and user training.

-Play key part in system deployment.

-Design data migration plan and prepare data mapping.

-Travel to client sites as necessary.

-Minimum 7 years as a Business System Analyst.

-Minimum 7 years creating User Stories, Use Cases, Data Models, ERDs, and other relevant artifacts.

-Minimum 3 years experience in Salesforce both configuring sales, service, community clouds and custom Salesforce apps.

-Certifications preferred.

-Experience in solution design, database modeling, and working hand to hand with technical architect.

-Excellent analytical skills, as well as accuracy and attention to details.

-Ability to work in a fast pace environment and to work on multiple projects at a time.

-Ability to adapt to ever changing environments and situations.

-Excellent interpersonal, listening, oral and written communication skills.

-Ability to interact and communicate with individuals from all backgrounds and business levels.

-Advanced skills in MS Office with a particularly strong skill set in MS Excel.

-Experience with data querying and data mapping work

-Experience with Salesforce based 311 solutions is a big plus.